Western Oklahoma State College

Business And Information Systems Division

Course Syllabus

COURSE NUMBER: OFST 2383

COURSE TITLE: Administrative Office Procedures

CREDIT HOURS: 3

PREREQUISITES: Beginning Keyboarding/Formatting or equivalent, word processing, or instructor’s permission

COREQUISITES: None

CATALOG DESCRIPTION:

Provides comprehensive coverage and integration of business skills and issues, develops critical thinking and problem solving skills, and establishes a foundation in business procedures. Provides an understanding of the roles of administrative support personnel, employment skills, office health and safety issues, organization and time management, records management, information and communications systems, national and international communications, meeting and travel planning, reprographics, and report and presentations research and development are included. 48 lecture hours, 0 lab hours.

TEXTBOOKS:

Technology & Procedures for Administrative Professionals, Fulton-Calkins, South-Western Educational Publishing, 12^th ed.

LEARNING OUTCOMES:

After completing this course, the student should be able to:

1.0 Develop an understanding of the high tech workplace.

2.0 Develop successful work behaviors.

3.0 Develop effective office communication skills.

4.0 Plan meeting and conferences and make travel arrangements.

5.0 Manage mail and records.

6.0 Plan career advancement

COURSE REQUIREMENTS:

1.0 Reading: Students read textbooks, handouts, and supplementary readings as required by the instructor.

2.0 Class Participation: Students participate in class discussions and group presentations.

3.0 Writing: Students will be required to plan and compose a variety of business documents expected of the administrative office assistant.

4.0 Testing: Students are required to take a minimum of three exams.

METHOD OF EVALUATION:

Instructors must provide class information sheets (class syllabus) which specify course requirements. Class information sheets must clearly state the instructor’s method of evaluation.

ATTENDANCE POLICY:

Although attendance may not be used in the determination of grades, regular attendance is expected. Class information sheets must clearly state the instructor’s attendance policy.

ACADEMIC EHTICS:

Students are expected to comply with the regulations regarding cheating or plagiarism as stated in the Western Oklahoma State College catalog. (See: “Student Disciplinary Regulations”)

COURSE COMPETENCIES:

1.0 To develop an understanding of the high tech workplace, the student should be able to:

1.1 Understand the office environment

1.2 Plan one’s career

1.3 Use computer hardware and office equipment

1.4 Use application software.

2.0 To develop successful work behaviors, the student should be able to:

2.1 Develop effective communication skills.

2.2 Respond ethically in the work environment.

3.0 To develop effective communication skills, the student should be able to:

3.1 Understand telecommunications and the telephone.

3.2 Prepare written correspondence.

3.3 Handle office callers and develop presentation skills.

4.0 To plan meetings, conference, and travel arrangements, the student should be able to:

4.1 Plan meetings and conferences.

4.2 Make travel arrangements for domestic and international travel.

5.0 To manage mail and records, the student should be able to:

5.1 Handle the office mail.

5.2 Manage business documents.

6.0 To plan career advancement, the student should be able to:

6.1 Manage stress and time.

6.2 Learn to lead others.